OpsScaleIQ doesn't help you manage reviews. It helps you fix what's causing them. Turn customer feedback into diagnosed problems, assigned tasks, and verified resolutions — across every location you operate.
214 operators already on the waitlist
Priority onboarding + founding-tier pricing for early access members.
Ops Command Center
All locations · Live
Wait time > 15 min (pattern)
Miami #12
Staff attitude — 3rd complaint
Austin #4
Cleanliness below threshold
NYC #7
Product prep inconsistency
LA #22
Draft reply pending approval
Dallas #3
1,247
Locations Live
Connects to your existing review platforms
< 4 hr
Critical alert response time
22+
Industry verticals supported
48 hr
SLA on every flagged task
What is OpsScaleIQ?
Most reputation tools show you the score. OpsScaleIQ digs into the signal beneath it. Every review is automatically triaged, categorised by operational root cause, and converted into an assigned, tracked task for the responsible manager.
Built for franchise operators and multi-location brands, OpsScaleIQ sits between your review platforms and your operations team. The result: fewer repeat complaints, measurable accountability, and a feedback loop that actually closes.
Austin #4
StaffMiami #12
Wait TimeNYC #7
CleanlinessDallas #3
Resolved+0.4★
Avg Rating Lift
Platform Capabilities
Built end-to-end for multi-location accountability — from automated review ingestion to verified resolution proofs.
Zero manual exports
Automatically sync reviews from Google Business, Yelp, and TripAdvisor across every location in real-time.
Root cause, not just scores
Every review is mapped against 25 universal operational failure points, from wait times to safety hazards.
Catch private feedback
Ingest private feedback via table-tents and CSV uploads before a frustrated customer posts publicly.
Every issue gets an owner
Diagnosed issues become assigned tasks with owners, strict due dates, and escalation paths. Nothing falls through.
Indisputable compliance
Require frontline managers to upload Before and After photos to verify that a root cause has been fully resolved.
Enforce SLA compliance
Real-time alerts on severity 3 (critical) issues, and automatic escalation to Regional Managers if an SLA is missed.
Know when it breaks
Cross-reference failure rates against operational shifts. Discover if Friday night closes are causing Saturday morning complaints.
Adapt to your brand
Our ML pipeline flags emerging "Uncategorized" complaints and automatically clusters them into a custom taxonomy.
Generate ROI from Ops
Calculate the financial impact of repairing standard failure categories to prove the direct ROI of operational adherence.
See your worst 1% instantly
Compare operator performance brand-wide. Export 1-click PDF compliance reports showing exactly who is dragging scores.
Multi-Brand capability
Manage mixed portfolios across entirely different brands under one parent account with native RBAC and SSO/SAML integration.
On-brand replies in seconds
Provide standard SOPs through our pgvector embedding engine so AI auto-drafts replies specific to your exact procedures.
Designed for operators across
How It Works
A closed-loop system — not another dashboard to ignore.
Link your review platforms in minutes. OpsScaleIQ syncs every location automatically — 10 or 1,000.
Each review is triaged, categorized, and traced to an operational root cause. Not "bad review" — "wait time at Miami #12."
Diagnosed issues become tasks assigned to the right manager with deadlines, escalation rules, and accountability trails.
Every resolution is documented. Patterns become SOPs. Ratings improve because the real problems are fixed.
Early Access Community
OpsScaleIQ was created by people who spent years running and consulting on multi-location operations — and got tired of reputation tools that couldn't answer the only question that matters: “What do we actually do about it?”
214+
Operators on early access list
18k+
Locations they collectively manage
9
Industry verticals represented
60+
Operator interviews before building
The operators we spoke with aren't looking for another review dashboard. They want accountability software that connects a 2-star review to a corrective action — and tracks it all the way to close.
— OpsScaleIQ founding team · Based on 60+ operator discovery interviews
Join 214+ operators already on the waitlist. Early access includes priority onboarding, founding-tier pricing, and direct input on the product roadmap.